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Tokyo Phone and WiFi Services

by Lea Genetet

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One of the worst things about world travel is that feeling of being held incommunicado. You have no phone, you have no wi-fi access, you have no way of getting in touch with anyone. And if you get lost…well, you won’t stay that way, but it sure won’t be fun trying to find your way back to familiar surroundings.

If you travel frequently, you already know that you don’t dare use your own phone beyond the direst of emergencies. Unfortunately, this also means that you can’t make or receive phone calls, use Google Maps to find places, coordinate meetings with acquaintances, or do any of the dozens of other useful things that have made our phones an indispensable part of our daily lives. Even playing to Pokemon Go is impossible.

But what can you do? Wait untilyu return to the hotel to check your email? Not update Facebook with pictures of what you are eating? Leave notes with the concierge and plan ahead? Like some sort of pre-technological savage?

No way! Here at Enable Japan, we have put together this guide to help you keep you connected via cell and the internet to the rest of your life back home.

Buying or Renting a Phone in Tokyo

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Rental Phones (1 week or less): If you are coming to Tokyo for the short term, such as for a vacation or a business trip, renting a phone might be the way to go. By using one of the websites below, you can have a phone delivered to you at the airport, to your hotel, or any other place you might need one. Or, if you know where you are going, you can also pick up a rental at any of their convenient locations. Rates and phone types vary, so be sure to check out all of the options before deciding.

Softbank Phone Rental

Rentafone Japan



Prepaid Phones

If you are planning on staying in Tokyo for a longer period of time, a prepaid phone may turn out to be a less expensive than renting. They are purchased from vendors and then filled with credit (via a prepaid phone card), and can later be refilled at by purchasing additional prepaid cards from places such as kiosks and convenience stores. The vendors offer prepaid phones from ¥6,500 and up, depending on the phone, but it is possible to get no-frills models for as low as ¥2000.

These phones registration usually requires official Japanese documents (such as a residence card, health insurance card, Japanese driver’s license, etc.), so this option is best for people staying in Japan for a longer period. Some stores may be able to register you with just a hotel information and passport, so be sure to ask.

Softbank Mobile Prepaid Services

Au Prepaid Services

Pupuru Mobile Rental

Buying a Phone

For an extended stay, you will probably want a cell phone contract, which will allow you to buy a smart phone. Because of the duration of the contract, subscription plans are best for locals or people holding residence cards.

NTT Docomo New Subscriptions

Au How to Purchase an iPhone

Softbank Price Plans

Wi-Fi Service in Tokyo

Phone service is nice and all, but not everything can be done on a tiny phone screen. What about your computer or tablet?

Free Services

  • Major train stations (such as the Metro subway stations, the JR lines, and the Keikyu lines), buses, and convenience stores have free Wi-Fi connections that requires email registration when used for the first time. Although useful, you can’t completely rely on these networks—if there are a lot of people using the service, you may not be able to make or keep a connection.
  • Reputable hotels usually provide free Wi-Fi services. Even better, the service extends out into the hotel’s lobby and coffee shop. Which means that you won’t be stuck in your room while checking your email.
  • Free WiFi Passport is a service provided by Softbank that allows travelers to use over 400,000 hot spots in Japan (mostly restaurant, cafe, and hotels) for up to two weeks. However, the service must be set up before you arrive in Japan. To do so, you must call *8180 with a phone that has a global roaming contract to get a password. With your phone number and password, you can connect to any network called “SSID .FREE_WI-FI_PASSPORT” for the duration of your trip.
  • Now that the 2020 olympics are comming, Japan tried to expand the Wi-fi network to increase the internet acces. Especially for the foreigners. So you will find hotspot like “Shinagawa_2020”. Also, a lot of places like Ikebukuro have Wi-Fi in every tourist places.

Wifi hotspot in Akihabara

  • As you will notice when you will be in Tokyo, there are convinience stores everywhere. They also offer free Wi-Fi.
  • Games centers like Sega or Taito stations also give a free Wi-Fi acces.

How to Connect to Free Wi-Fi Hotspots

Once that you found a free Wi-Fi hotspot you will have to log in your device. Most of the time, everything is in japanese, so don’t forget that  ” メール ” means mail, and that you will have to put yours there. Sometimes you will have the occasion to connect with your Facebook, twitter or Google acount. Most of the connection are limited to an hour of use, so don’t forget that it might be a reason for it to not work past this delay.

Pocket Wi-Fi

Another common method of connecting to the Internet in Japan is by way of a Pocket Wi-Fi rental. A Pocket Wi-Fi device acts as a mobile modem that allows multiple devices to connect and is charged like a cell phone battery. A Pocket Wi-Fi device can be rented prior to your arrival in Japan, picked up at Narita or Haneda Airport, or delivered to your hotel or other location. Prices vary depending on the data plan. It uses the Japan’s 4G network so you will always have a good and quick connection.

In addition to the services offered under cell phones, the following providers also offer Pocket Wi-Fi devices–

Sakura Mobile

Japan Wireless

SIM Cards

If you need both phone and data services, you may want to consider renting a Japanese SIM card. Prepaid SIM cards can be bought at most large electronics stores, such as Bic Camera (Tokyo locations) and Yodobashi Camera (List of Tokyo locations at the bottom of this page),  or through one of the cell phone service providers listed above. The plans are offered in monthly increments, and vary in both cost and duration. You will likely have to change the setup on your phone or activate it from a Japanese phone, so be sure to ask the salesperson to help you set it up.

And there you have it! Now there is no reason for you to be out of touch or for you to stay lost (unintentionally). So check out the EnableJapan.com website to find someplace cool to go, and then call someone up and have them meet you there! Your (connected) adventure in Japan awaits!

Google Maps

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Note that even if you don’t have wi-fi and are just using the free wi-fi hotspots you can use Google Maps or similar apps during your walk. Indeed, you just need to find a place with free Wi-Fi for a few minutes. With this connection just ask to google maps the way. Once you get away from the free Wi-Fi, Google maps will still work.  So it will tell you where to go as it just need internet to find the way in the first place. Your location is given by your phone and with the Wi-Fi that you used in the first place, Google Maps downloaded the maps. So you don’t need worry about that.

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